Since the U.S. Congress proclaimed it a nationally recognized event in 1992, Customer Service Week has been celebrated annually during the first full week in October. Each year, thousands of companies across the country recognize the importance of customer service and the people who serve and support customers on a daily basis.
Celebrating Service Champions
The Customer Service Group sponsors the official Customer Service Week program. This program provides how-to information, celebration materials, and inspiration from hundreds of service and support professionals who share their stories. The theme they have chosen for this year is Service Champions™, and it conveys the principle that Summit Financial Resources lives by: delivering first-class customer service is only possible with a team of dedicated professionals working together.
To be Service Champions™, individuals must lead by example, exceed expectations, and achieve success. Our success results from a single-minded focus on client service that enables us to build strong working relationships in order to help companies grow. We measure that success through the outstanding performance of our clients.
Serving Companies in Transition
Summit Financial Resources provides cash flow solutions to small businesses requiring a financing structure that cannot be provided by banks or other commercial finance sources. Our prospective clients are typically in transition, and they have specific issues that need a structured and managed approach to providing working capital financing. They’re looking for quick decisions, fast funding, and unique solutions to their business challenges. Our business is built on successfully identifying these companies and developing specialized programs that work for the client and for us.
Understanding the Value of Relationships
At Summit Financial Resources, we’re enthusiastic about client service. Quite simply, we believe you deserve the very best. We offer a full array of client services through our skilled operations team, and our Relationship Managers are second to none. As your primary point of contact, they know that keeping clients happy involves more than just managing transactions. They’re on a mission to understand all facets of a client’s loan facility and ensure that they are working at their highest level.
Summit Financial Resources also respects your relationships with your customers. We take special care to manage payment transitions smoothly and to handle all transactions with discretion.
The bottom line is we’re here for you. We know small business lending is a challenging subject, and it’s our business to provide clients with a solution that meets their needs. Clients also know they can reach out to us anytime, not just when they’re having trouble. They think of us as a knowledge resource, not just a cash resource.
As we observe Customer Service Week, we celebrate the people who serve our clients each and every day, as well as the clients who understand that relationships based on mutual trust and respect are the key to creating a win-win for their business and for ours.
We are proud of the work we do and never prouder than when a client like Bobby at Victory Products tell us, “You are great to work with, and have been nothing but professional and helpful. This is the best decision I’ve ever made.”
Working Capital Financing is a few clicks away.
Summit Financial Resources specializes in working capital financing for small to medium-sized businesses that need increased cash flow. We provide working capital financing through invoice factoring, asset-based lending, inventory lending, and equipment financing.